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What is CRM?
CRM or Customer Relationship Management is a strategy for managing an organization’s relationships and interactions with customers and potential customers. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
When people talk about CRM, they are usually referring to a CRM system, a tool that is used for contact management, sales management, productivity, and more. The goal of a CRM system is simple: Improve business relationships
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Increased collaboration
With a cloud-based CRM system, physically separated teams can work together without the need for significant infrastructure investment. Shared platforms make working together simpler, with common tools, formats and reporting.
Staff from different teams, sites and even territories can easily connect with each other and smartly share data to support the sales effort of the overall team.
Design Factory
A great design is the result of a collaborative work between a good designer, a good developer, and a clear business strategy.
In the Design Factory, we aim for quality with those four pillars in mind:
[Be user-centric] – All components should be thought wisely and go along with guidelines on why and how to use them.
[Be responsive] – Our applications must be responsive, multi-browsers, and multi-device compliant.
[Be accessible] – Anyone should access to our applications, this is why we intend to reach the WCAG AA level.
[Be brand-compliant] – Our customers should recognize an your application at one glance. Find the visual guidelines approved by your Brand.
Reduce costs
With reduced up-front costs and consistent, predictable pricing over time, cloud CRM can be very cost-effective in terms of capital outlay. It’s also extremely flexible – offering to scale simply by just adding more people to the system as the business grows.
Cloud systems are updated in real time by the provider. So there is no system downtime or additional charges due to hardware, software or server maintenance or upgrading. It’s also one less thing that the IT team need to manage.